<h4>Hello!</h4><p>We wanted to inform you that a new reply by<strong> {{username}}</strong> has been added to the ticket number #<strong>{{number}}</strong>.</p><p><strong>Reply message:</strong></p><p>{{message}}</p><p><strong>Reply date: </strong>{{date}}</p><p>You can view the entire conversation and reply by following this link:<a href="{{link}}"> {{link}}</a></p><p>Please review the reply and kindly take appropriate actions to assist the customer and resolve their concern in a timely and efficient manner.</p><p>Thank you for your dedication and hard work in providing exceptional support.</p><p>Regards,&nbsp;<br><strong>{{website_name}}</strong></p>