<h4>Hello!</h4><p>We wanted to inform you that a new ticket has been created by <strong>{{username}}</strong>. Here are the details:</p><p><strong>Ticket Number:</strong> #{{number}}</p><p><strong>Priority:</strong> {{priority}}</p><p><strong>Date Created:</strong> {{date}}</p><p><strong>Brief Description of the Issue:</strong> {{subject}}<strong>.</strong></p><p>You can view the entire conversation and reply by following this link:<a href="{{link}}"> {{link}}</a></p><p>Please review the ticket and kindly take appropriate actions to assist the customer and resolve their concern in a timely and efficient manner.</p><p>Thank you for your dedication and hard work in providing exceptional support.</p><p>Regards,<br><strong>{{website_name}}</strong></p>